Policies and Other Important Information

The following is a condensed list of Summor's House & Pet Sitting’s Policies and Other Information. They are published here to avoid any misunderstandings or surprises. We want our clients to be as fully informed as possible. It is fairly long, but extremely important. Accordingly, please read it carefully.

Please note, ALL Clients MUST have a signed Policies and Legal Considerations Contract (PLC Form) on file before any services are provided. This contract will permit Summor’s House & Pet Sitting to accept current and all future telephone, online, mail or e-mail reservations and provide service without additional signed Policies and Legal Considerations agreements. Once you have electronically signed off on your Client Confirmation, you will receive the complete Policies and Legal Considerations Contract for your review and sign off.

Thank you for your cooperation.

• PLC Form: All Clients MUST have a signed PLC form on file prior to any service visit.

• Signed Client Confirmation: All Client Confirmations must obtain a written or an electronic signature (E-signature) to officially confirm any visit. A signed Confirmation must be on file before service is provided for any period.

• Payment: Payment MUST be made up front using certified funds (i.e. cash, check, money order, or cashiers check). For New Clients, at least 50% of the entire bill is due on the first day of the house/pet-sitting visit, and the outstanding balance is due within 48 hours of the Pet Owner’s return. New clients, however, may choose to leave the entire bill to avoid any penalties if payment is not received within the 48 hour time period. For Repeat Clients (i.e. Pet Owner has booked 2 or more Visits with us), payment for the entire bill is expected, unless special arrangements are agreed upon by both parties in writing PRIOR TO THE START OF THE VISIT

  Please make all funds payable to Summor Edwards OR Summor's House & Pet Sitting Service.

• Reservations: Please ALWAYS call our office, email or complete a Service Request Form online to book a reservation. Please note, Assistant House/Pet Sitters cannot take reservations or accept changes to a pet sitting assignment.

  We require a 3 day notice (0-72 hours) when booking a reservation. If you schedule a visit with less than a 0-72 hours notice, we will consider it a "Late Booking" and an additional fee will be applied.

• Late Booking, Cancellation, Service Change: We understand your schedule could change at the last minute and that one of these instances may apply to you. As such, we kindly ask that you provide us, at least,72 hours notice (3 days) for any house/pet sitting appointment Late Bookings and/or Service Changes. Cancellations require, at least, 48 hours notice (2 days). Notices not received within the allotted time will be subject to a $10 service fee that will be applied to your current or next scheduled visit.

• Early Return Home: Unfortunately, if you return home early from your trip, we will not be able to refund you for any visits you will not need. These time slots were reserved for you; therefore, other assignments could not be taken. Therefore, Clients returning home early will be required to pay for the reserved amount of time/visits scheduled, including travel time.

• Travel Delays: It is rarely a problem for us to continue pet sitting, should you be delayed on your trip and not be able to return home as expected. We ask that you please call our office immediately when you are aware of your travel delays and we will accommodate your schedule. Standard rates for the extra visits will apply.

• Contacting your Pet Sitter: For liability purposes, we do not distribute our pet sitter's personal contact information. If you have any last minute questions, comments, concerns, or changes regarding your visit, please feel free to call our office at 816-739-8511. We will gladly assist you and forward along any messages to your sitter.

  We also ask that you please not ask any sitter for their personal information as well. Thank you and we appreciate your understanding.

• Petty Cash Account: A petty cash account can be set up to handle any expenses or services that require additional payment. Receipts will be provided.

• Emergency Contact(s): Before you leave town, please make sure your emergency contact’s information is up to date. But, most importantly, on file with us and not solely kept in your home for the sitter to see upon their arrival. For your convenience, if you are a Returning Client, please be sure to update any new information when filling out the Online Reservation Form. If you are a New Client, please make sure you complete your House & Pet Profile Form in its entirety.

• Aggressive Pets: If you are not completely sure your pet(s) will allow a pet sitter to enter your home while you are NOT there, then we cannot accept the pet sitting assignment.

• Third Party Entering Your Home: A Third Party is classified as anyone other than the homeowner or a representative of our staff.

  For liability purposes, the safety of our sitters, your home and your pets, we cannot allow a third party to enter you home while we are providing services.

• Job Sharing with Friends and Family: For liability purposes, and for the safety of our sitters, your home and your pets, we cannot share home and/or pet care responsibilities with your friends and family.

• Leaving Non-Contracted/Visiting Pets or Grouping Visits: We, unfortunately, cannot undertake any pet sitting assignments if non-contracted or visiting pets (i.e. someone else's pets) are left in the home. Out of fairness to other clients, we ALSO cannot allow clients to group visits. Each Pet Owner MUST BOOK A SEPARATE VISIT, even if pets will be placed in the same environment. If you intend to leave someone else's pets in your home or if you are intending to group a visit, please notify us prior to the start of the visit. We will draw up separate PLC Forms and separate Client Confirmations to reflect the correct services and rates applicable to EACH Pet Owner.

• Plant Care: Summor's House & Pet Sitting specializes in pet care. Although we will gladly help you with light plant and lawn watering, we cannot guarantee their survival. If either requires a true "green thumb," we would suggest hiring a professional lawn and plant care service while you are away. Thank you.

• House Key: For liability purposes, we cannot pick-up or leave keys "under the mat" or the like there of. For your convenience, you can take advantage of one of the key services we offer.

• WHEN YOU RETURN HOME: Summor's House & Pet Sitting takes great pride in caring for your pet(s) and securing your home while you are away, and we do not want either to be left alone for an extended period of time. Accordingly, we ask that as soon as you return home from your trip to please email or call our office immediately (or within 24 hours) to let us know you made it in safely. Thank you, in advance, for your corporation and understanding.

• Assistant Pet Sitters: A back-up sitter will be sent to your home should your Sitter be ill, have an emergency, be on vacation, or have scheduling problems. The back-up Pet Sitter will be in touch, if possible, with your regular pet sitter and will have access to all of the client information in your file. You will be notified, should a back-up sitter be needed.

• New Locks or Code: If your locks or codes have changed please email or call our office at 816-739-8511 to update your information.

• Referral Credit: Our goal is to make a House & Pet Sitting Service that is both affordable and the best in quality. You deserve the best service and we will make that happen! Receive a $10 credit off your next visit for any referrals that accept and pay for services.

• Locations Outside Stated Service Area: Visits outside the Service Area are accepted at our discretion. An additional surcharge will be applied. Call or email office for questions, comments, or concerns.

• Pet Sitter Gratuities are always appreciated. Please put your generous gift in a sealed envelope addressed with your sitter's name on it.

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